FINE PRINT

Refund Policy

What you buy at CLICKBASE PC CLUB is time on a station — an hour, a four-hour block, or a prepaid bundle of hours. This page says plainly when that time comes back to you, and it is written to be fair on both sides.

Last updated: 23 July 2026. This policy sits alongside your rights under the Australian Consumer Law, which it does not reduce.

Cancelling a booking

Cancel at least three hours before your slot and we refund it in full, or move it to any open block — your call. Inside three hours the seat is already held for you and the floor may be turning others away, so we keep the fee; even then, we will still shift it to later the same day if a seat is free. To cancel, reply to your confirmation email or write to the desk.

No-shows

If you do not arrive and do not tell us, the block is treated as used and is not refunded. A short heads-up — even at the last minute — usually lets us do something for you, so it is always worth the email.

Prepaid hours

Unused prepaid hours are refundable in full within fourteen days as long as none have been played. Once you have started a bundle, we refund the balance of whole unused hours. Prepaid hours do not expire from month to month; if we ever set an expiry we will say so clearly at the time you buy.

If the fault is ours

If a station fault ends your session early and no other free seat can take you, that time is refunded or credited without question — just tell the crew while it is happening so we can log it. The same applies if we have to close early or cancel a confirmed booking for our own reasons: you get the choice of a new time or your money back.

Change of mind

We are happy to move a booking to suit you where the floor allows, which usually solves a change of plan better than a refund. For a straightforward change of mind outside the cancellation window, a same-day reschedule is the fairest fix and the one we will always try first.

How refunds are paid

Refunds return by the method you paid with, usually within a few working days once approved, and we charge no handling fee. If a card refund is not possible for some reason, we will agree an alternative with you.

How to ask

Email [email protected] or reply to your booking confirmation, with your name, the date and what happened. We answer from the desk, usually within a day, and we would rather sort it out simply than argue the fine print. If you think something has gone wrong under the Australian Consumer Law, tell us and we will make it right.